COVID-19: Maintaining customer loyalty and trust during times of uncertainty
As the world joins forces to contain the current COVID-19 crisis, businesses are concerned with customer optimism. The two foundations of customer loyalty, trust and confidence, are being put to the test. While we all hope this is a temporary situation, anxiety is high, and people are scared.
CONNECTING WITH YOUR FELLOW RETAILERS AND COMMUNITY
Our world is facing a very serious challenge with the spread of the coronavirus and our communities need each other now more than ever. It’s a unique time for retailers and suppliers to unite together!
Here are some creative social media post and programs to help your community, the jewelry industry, and your fellow CBG retailers during these times.
SBA Administrator Jovita Carranza and Treasury Secretary Steven T. Mnuchin today announced that the SBA and Treasury Department have initiated a robust mobilization effort of banks and other lending institutions to provide small businesses with the capital they need
Do you Understand Legislation the Government is Passing?
It is extremely difficult to keep track of everything going on and what the government is passing. Today I took a webinar hosted by the NJCPA society and it was very informative and gave some great resource links as well. You can browse around and click on links that talk about the federal government. I am sure each state will have something similar.
Consumers under economic stress will choose to sell their gold regardless of whether you choose to participate in what may become a robust secondary market, but as an honest, ethical broker, you can help them achieve their objective while simultaneously protecting them from unscrupulous players who may dramatically undervalue their jewelry.