Frequently Asked Customer Questions:
PLEASE KNOW THAT THE FREE PREFERRED JEWELERS WARRANTY IS NOT INSURANCE

AND DOES NOT COVER LOSS, THEFT OR DAMAGE

 

To be eligible for the Preferred Jewelers Warranty, jewelry items must be in like-new or new condition.

To keep your warranty valid, you are required to visit a Preferred Jeweler every 6 months to have your jewelry inspected and maintained. Your visit will be notated in the Preferred Retailer Website Database. Customer and retailer will be notified by email both 30 days and 14 days before your inspection “due date.” Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters. Please ensure that you have a valid email address on file.

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Can I look up my warranty? 

If you'd like to look up your warranty information please go to www.preferredjewelersinternational.com and Click on the FIND YOUR WARRANTY tab in the navigation bar in the header. Enter your warranty number and last name and submit.

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What if my warranty is showing as lapsed?

Should a warranty show as lapsed and the jewelry is not in like-new or new condition, the retailer may then charge the customer to bring the item back into warrantable condition and then be able to update and reinstate the warranty. If there are no repairs needed and / or the warranty was mistakenly not updated on the customers last visit, then after a thorough inspection, showing the jewelry in perfect condition, the warranty can be updated again which will put it back in good standing. If there are special circumstances in place, ie, pregnancy, military personnel or illness etc. please call Preferred so we can assist you further.

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Where can I have my ring serviced if I move?

Customers can easily find another Preferred location by clicking on the tab titled Nationwide Presence on the Preferred website. There is a full list by state or an interactive map. Once they open the map they can just enter their zip code in the search box, click search and the closest retailer will pop up. Then just click on the address and it will open in a larger Google map and show you exactly how far away they are from them. If you need assistance please contact Preferred Headquarters by calling our toll free number 888-998-8874 and our concierge will be happy to assist.

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What happens if I move to a new location with no Preferred Jeweler near me?

If you move to a new location where there is no Preferred Jeweler and you need service, please contact Preferred Headquarters by calling our toll free number 888-998-8874 and we will advise you on how to proceed.

 

What happens if I lose a diamond?

The Nationwide Warranty covers the replacement of any missing round diamonds up to 0.20 ctw. If you lose a diamond, take your ring into the nearest Preferred Jeweler. If a customer is going to a new location make sure they know their warranty number. They can always call Preferred Headquarters so we can help. As long as their warranty is in good standing, the proper steps will be taken in order to assure that the ring is repaired. If no observable damage has occurred to the jewelry item and prongs are in perfect new or “like new” condition, Preferred Jewelers will replace a round natural mined or lab grown diamond or moissanite (up to .20ct) at no charge to customers.

 *Excluding fancy cut shapes, fancy color, and Invisible Set Rings, as well any diamonds that have come out of the ring due to damage to the ring or prongs. *In instances where Rhodium Plating is required, a charge may be incurred. 

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What if a customer can't find their warranty card?

Not to worry... any Preferred Jeweler can access their customers information in their Preferred dashboard by the customer name and warranty number. You can also called Preferred Headquarters and they will look up a warranty number for you in the database.

 

Preferred Nationwide Warranty Coverage:

If service is required simply go to a Preferred Jeweler and covered services will be repaired and serviced at no charge.

 

To maintain the validity of the FREE Preferred Warranty, holders will be required to bring their jewelry into a Preferred Jeweler of choice, every 6 months to be fully serviced, inspected and updated on the Preferred Retailer Database. A comprehensive examination of the item will be performed at that time. In addition to the inspection, the jewelry item will be thoroughly cleaned using ultrasonic and steam and viewed microscopically to look for any damage or concerns.
 

When your guests are coming in for 6 month Preferred inspections, please be sure to inform the customer to let you know that they are there for their Preferred 6 month inspection and not just a routine cleaning.

 

Every service visit will be recorded in the Preferred Jewelers International database to document and maintain the life and journey of your customers special jewelry item. Whenever a warranty is updated in the database the next inspection will be 6 months from that date.