What the Preferred Warranty Covers:
DETAILED DEFINITIONS OF COVERAGE:
1) INSPECTION AND MAINTENANCE OF PRONGS*:
Thorough inspection of all prongs, channel and setting work to assure none of the stones move in any way. Re-tipping is the process of adding small amounts of metal to the tip of each prong. No stones need to be removed. “We highly value the sentiment of your jewelry. This is a limited lifetime warranty. Your Preferred Jeweler may recommend rebuilding (or reconstructing) your setting, for an additional cost, to preserve the value and integrity of your jewelry and to be able to maintain your warranty.”
*In the instances where Rhodium is required, a charge may be incurred.
2) RE-SIZING: (When possible excluding Eternity Bands and Invisible Settings)
After the initial sizing of the ring at POS and when possible, a Preferred Jeweler will provide lifetime re-sizing of a customer’s ring. Please note that some rings are not resizable, especially if there is a large size difference, a specialty design or there is micro pave. Changing the size of a ring with micro pave is never recommended. If you try and re-size this type of ring it will be unrepairable as the stones will loosen and the integrity of the ring will never be the same.
3) TIGHTENING OF STONES:
Preferred recommends and requires that your customers come in to a Preferred retailer to have their items inspected every 6 months so their warrantable items can be checked for any loose stones and have the necessary repairs performed.
4) REFINISHING* AND POLISHING:
Any scratches and or scuffs will be polished. Some finishes can not be restored especially specialty designer finishes. Steam, ultrasonic cleaning and polishing machines are used to bring your jewelry to pristine condition.
*In the instances where Rhodium is required, the customer may incur a charge. This is at the sole discretion of the Preferred Jeweler.
5) LOOSE EARRING BACKS:
Earring backs will be repaired, if possible, if they are no longer secure.
6) PREFERRED JEWELERS will replace a natural or lab grown round diamond(s) up to .20ctw at no additional charge to consumer. Excluding Fancy Cut and Colored Diamonds.
7) FREE LIFETIME MAINTENANCE*:
Items must be in perfect, like new or new condition to be eligible for the Preferred Warranty. To keep warranties valid, your guests are required to visit their Preferred Jeweler every 6 months to have their jewelry items inspected and maintained. Their visit must be notated by the Preferred retailer online on the Preferred Dashboard. Customer and retailer will be notified by email, 30 days before and again 14 days before the inspection due date. Having work done on their jewelry items out of the Preferred Network can void their warranty unless authorized by Preferred Headquarters. Please ensure that we have a valid email address on file. Should there be a lapse in time and your customers warranty has become invalid, the retailer may then charge the customer, if necessary, to bring the item back into warrantable condition and then reinstate the warranty. Preferred Warranties are not transferable to another person. It is the sole discretion of the Preferred Retailer to decide if your guest's jewelry item is eligible for a new warranty.
NOTE: *Criteria for issuing a warranty may vary by retailer. Retailer has the option to apply for a RA Number and have the item sent in to the Preferred Facilitator “True Romance” to implement service covered under the Preferred Nationwide Warranty.
The Free Preferred Warranty is a lifetime limited maintenance warranty.
*For assistance please contact the Preferred Office at 888-998-8874